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Please know that TréLuxe is not responsible for lost or stolen packages that have a confirmed delivery. If order was not received or you see no movement on shipping updates via the tracking number provided, please contact the carrier (USPS or UPS). Please allow at least 24 hours after receipt of tracking number for updates to take place.

TréLuxe, LLC PO Box 514 Flossmoor IL 60422  

Orders may only be canceled prior to shipment, within 24 hours of order being placed. We try to ship quickly, so you should try to contact customer service as soon as possible in the unlikely event that you wish to cancel. If you would like to cancel your order, you must send an email to customerservice@discovertreluxe.com before the order is shipped. Once an order is shipped, the sale cannot be canceled. *Refunds will be made in the original form of payment

We’re confident that you’ll love our products, however, if you have a problem with your order, please e-mail us first. In the unlikely event that you need to return a particular product purchased online, please complete ALL of the steps below within 21 days of receipt of your order for a full refund* of the purchase price (not including shipping costs). Please send your refund request to customerservice@discovertreluxe.com, in your email, you must specify the order number, the product you wish to return, and the reason for the return. ensure that we receive the unused portion of the returned product...