- Topics:
- Ingredients
- Products
- Shipping
- Rewards
Ingredient Questions
Where can I find a full list of ingredients for each product?
We value transparency at TréLuxe and want to make it easy for customers to see what ingredients we use. Just follow these easy steps to find a full list of ingredients for a product:
- Visit discovertreluxe.com/collections/all.
- Click on an individual product.
- Click on “Full Ingredients” on the drop down menu.
Do TréLuxe products contain artificial colors?
No, TréLuxe products don’t contain artificial colors.
Do your products contain parabens?
No, we know that many customers have mixed feelings about parabens, so we use non-paraben preservatives in TréLuxe products.
Are TréLuxe products phthalate-free?
Yes, the fragrances used in TréLuxe products are phthalate-free.
Do TréLuxe products contain sulfates or silicones?
No, TréLuxe products don’t contain sulfates or silicones.
Are your products vegan?
All of the products in our Soothe & Restore Collection are 100% vegan. Products in our 360° Curls Collection include honey and keratin amino acids, which are cruelty-free, but some do not consider vegan.
What ingredients are in your fragrances?
TréLuxe fragrances consist of a proprietary blend of natural and essential oils and certain synthetic ingredients that meet U.S. and E.U. standards
Are TréLuxe fragrances 100% natural?
All of the fragrances in our Soothe & Restore Collection products are 100% natural. The fragrances in the 360° Curls Collection include blends of natural and synthetic ingredients that meet our ingredient standards.
Product Questions
Are your products CGM approved?
Yes, all TréLuxe products are CGM-approved.
Are TréLuxe products cruelty-free?
Yes, all TréLuxe products are cruelty-free.
Do your products work on permed hair?
TréLuxe products are made from gentle, natural ingredients and are safe on chemically-treated strands. Originally formulated with natural curls in mind, our products can hydrate, define and enhance curls of any kind.
Do TréLuxe products work on curly-haired wigs?
They do! In order for the products to perform their best, the wig must be made from 100% human hair with natural curls.
Do you provide sample or travel sizes?
Right now, we don’t carry sample nor travel-sized products. If you are interested in trying out TréLuxe products, we do offer a 30-day return policy.
Do you offer fragrance-free products?
We do! Three of our most popular styling products: ReFlex Curl Styling Serum and Hi! Definition Curl Enhancer Styling Gel, and Untie the Knot Nourishing Leave-In Conditioner, come in fragrance-free options. We certainly understand that fragrances can be very subjective, and we’re working on developing more fragrance-free product offerings in the future.
Please do note that “fragrance-free” does not always equal “scent-free.” Fragrance-free means that there are no additive fragrances on top of the existing ingredients. However, there is still a scent as a result of the mixing together of all the ingredients.
What is the shelf life of your products?
For the best performance of TréLuxe products, please look over the shelf life information below.
360° Curls Collection
| Product | Use by | or within |
|---|---|---|
| Curl Renew & Restore Gentle Cleansing Rinse | 2 yrs | 1 year of opening |
| Untie the Knot Nourishing Leave-In Conditioner | 2 yrs | 1 year of opening |
| ReFlex Curl Styling Serum | 2 yrs | 1 year of opening |
| Hi! Definition Curl Enhancer Styling Gel | 18 months | 6 months of opening |
| Curl Supreme 4-in-1 Hydrating Crème | 18 months | 1 year of opening |
Soothe & Restore Collection
| Product | Use by | or within |
|---|---|---|
| Curl Defining Mousse | 2 yrs | 1 year of opening |
| Aloe Vera Curl Primer | 2 yrs | 1 year of opening |
| Ultra Moisturizing Deep Conditioner | 2 yrs | 1 year of opening |
| Restorative Protein Mask | 2 yrs | 1 year of opening |
What is the difference between bundle boxes, sets and routines?
As product groupings continue to grow, we can see how this might be a little confusing to customers. The chart below shows the difference between each of these product groupings.
| Bundles Boxes | Include cleansing, conditioning, and styling products plus accessories. |
| Sets | Include styling products only. |
| Routines | Include cleansing, conditioning and styling products. |
Are there videos/tutorials of people using your products?
Yes, we’ve got a few different ways you can take in useful videos and tutorials that include the products in action.
We recently launched an incredible resource! It's called ReelCurls University and is full of helpful how-to videos to provide education and inspiration for curlies, coilies and wavies. We’d highly recommend checking it out!
TréLuxe social media pages share videos of people with all different types of textured hair. Check us out on Instagram (@discovertreluxe) or Facebook (discoverTreLuxe) for tons of helpful content.
The monthly newsletter and weekly Monday Motivation emails often contain videos and tutorials as well! We also have bi-monthly blogs that we post on our website, which take a deep dive into many different topics, including how to use the products!
Shipping & Business Inquiries
Do you ship internationally?
Right now, we don’t ship internationally. However, we are partnered with many approved retailers around the globe! Please check out our Store Locator page and hit the “View International Locations” button. There, you’ll find all of our retail partners that ship to many different countries, along with where they ship and their websites.
Do you offer wholesale pricing?
We do, and thank you for your interest in becoming a wholesale partner with us! Please fill out our Wholesale Inquiry Form. If it’s a good fit, a member of our staff will reach out to you shortly. If you do not hear back from us within 2-3 weeks, we have determined the partnership is not a good fit at this time. We will certainly reach out to you if something changes!
Do you offer discounts for licensed cosmetologists?
We offer a wholesale program with discounted pricing for retailers, including licensed and practicing cosmetologists. Please fill out our Wholesale Inquiry Form. If it’s a good fit, a member of our staff will reach out to you with the details. If you do not hear back from us within 2-3 weeks, we have determined the partnership is not a good fit at this time. We will certainly reach out to you if something changes!
Rewards Program
How does your Rewards Program work?
We offer a “TréLuxe Points” rewards program for any customer who would like to earn discounts, just for purchasing our products! This program is free to join, and there are several ways to earn points (listed below). To be a part of the program, just click the “Rewards” button in the lower right-hand corner of your screen. Follow the prompts to “Start Earning,” and you will receive 25 points, just for signing up!
How to Earn:
— Sign up for the TréLuxe Rewards Program = 25 points
On the checkout page, click “save my information for a faster checkout” to save your name, address, etc. for easy use in future orders.
— Shopping on our website = 10 points per $1 spent
Points are added after purchase.
— Leave a Review (must be a verified purchase) = 25 points per reviewYou can only earn points for a product review one time per product.You must be logged into your account to accumulate points for product purchases. Points do not apply to shipping or taxes.Any other questions? Please keep reading our other FAQs, or contact us at customerservice@discovertreluxe.com.
What can I do with my rewards points?
You are able to use accumulated points for discounts on products, or you can donate them to one of the charities we support. You can decide whether to use some, all, or none of your points by clicking "Redeem your TréLuxe rewards.”
100 points = $1 redeemed
500 points = $5 redeemed
1,000 points = $10 redeemed
Donate your points to support women’s and girls’ programs that help women and girls to build confidence in themselves through health, fitness and economic empowerment initiatives.
375 points = $5 donation
750 points = $10 donation
1,800 points = $25 donation
How to redeem your points, beginning at your Shopping Cart:
— Click the “Redeem your TréLuxe Rewards” button at the bottom of the page, and the rewards button in the lower right-hand corner will expand.
— Click “Ways to Redeem.”
— Click in the points field and use the up or down arrows next to the number of points to adjust the amount of points you want to redeem, if needed.
— Click “Redeem.”
— Click “Apply Code,” and the code generated for your point total will automatically apply at checkout.
— Exit the rewards box by clicking on the x located in the top right-hand corner of the pop-out.
— Click “checkout" and complete your order!
What charity organizations do you support?
Girls in the Game empowers girls to make healthier choices and develop the confidence and leadership skills they need to succeed. Girls in the Game exposes minority girls from underprivileged backgrounds to diverse fitness options from yoga and lacrosse to soccer and dance, while also providing nutrition and health education.
